“Nobody actually wants an AI agent. What they want is for their human agents to stop dealing with the stuff that shouldn’t need a human in the first place. Amazon Connect is the best place I’ve found to build for that.”
Two ways to find out if this is for your team:
Free AI Activation Workshop - A one-hour call, no slides. We look at your contact centre together and work out where AI agents would actually help, and where they wouldn't. Book a workshop.
4-Week Proof of Experience — A short, paid engagement where we build a working AI agent against one of your real use cases. Four weeks in, you'll know whether this is for you. Learn more.
Latest from the Amazon Connect Podcast
The Amazon Connect Podcast is the show that focuses on Amazon Connect and related technologies. It’s available on Apple Podcasts, Spotify and other players using the RSS feed.
Listen to the latest episode right now:
Tom Morgan - Skype for Business Developer
More about Me
I'm a developer who spent a long time in Microsoft's world. Fifteen years, 10 of them as a Microsoft MVP, before Amazon Connect and AI agents pulled my attention elsewhere and I couldn't resist. These days I work at CloudInteract, an AWS Advanced Tier Partner, and I co-host the Amazon Connect Podcast with Alex Baker. Away from work I run, garden badly, and refuse to accept that BBQ is a summer-only activity.